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Refund Policy

Refund Policy for Herbal Medicine Products and Shipping

Our Commitment:

We are committed to providing you with high-quality herbal medicines and reliable shipping services. However, we understand that sometimes things may go wrong during transit. This policy outlines the situations in which you can receive a full or partial refund for your purchase.

Eligible Scenarios for Refunds:

1. Damaged or Leaking Products:

  • If your herbal medicine arrives damaged (e.g., broken container, spilled contents) due to mishandling during shipping, you are eligible for a full refund.

2. Incorrect Items:

  • If you receive an incorrect item (different product than ordered), we will gladly offer a full refund or send you the correct product at no additional cost.

3. Shipping Issues:

  • In case of significant delays or complete loss of your package due to the shipping carrier's fault, we will work with the carrier to investigate and issue a full refund for both the product and shipping cost.

    Shipping Costs:

    • In cases of damaged or incorrect products, we will cover the return shipping costs.
    • For lost packages confirmed by the carrier, we will issue a full refund for both the product and shipping cost.
    • If a refund is requested due to unwanted products or a change of mind, the customer will be responsible for the return shipping costs.

    We encourage you to carefully review your order before submitting it. If you have any questions about our products or shipping policies, please don't hesitate to contact us.

    Additional Notes:

    • You may want to consider including a time limit for claiming damaged or incorrect products (e.g., within 7 days of receipt).
    • It's important to specify how customers should return damaged products (e.g., using the original packaging).
    • We recommend using a tracked shipping method for returns to ensure proper delivery.
    • Consider offering store credit as an alternative to full refunds in certain situations (e.g., unwanted products).

    By having a clear and detailed refund policy, you can build trust with your customers and ensure a smooth buying experience. Remember, it's always best to consult with a legal professional to ensure your policy complies with all applicable laws and regulations specific to your location and the nature of your herbal products.